Delivery in mainland France: via Colissimo at a collection point or at home in 48 to 72 hours on average from the date of shipment of your order.

Internationally, we deliver either via Fedex or via La Poste's local partner: BPost for Belgium, La Poste CH in Switzerland, Poste NL for the Netherlands, to name a few.

Processing times for your order are 24 to 72 hours (if you place it on Friday). Delivery costs for France amount to 8.80 Euros and will be displayed at the time of payment. Delivery is free for orders over €150 .

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. Hop, here she is on her way! You can always follow the progress of your delivery on your account.

You will not have to pay any customs fees in Europe. For Switzerland, customs duties may apply.

VAT is already included in the price of each product.

Sorry! The carrier may take 3 to 5 business days to register the status of your order. If your order number is not updated or simply does not work, we invite you to log in to your customer area, by clicking on the little man next to the magnifying glass, at the top right of our page, or well by clicking here .

If you have not created your customer account when validating your order, you can still track your package, request a return or an exchange, by entering your order number as well as the email address or number. telephone number used when validating your order by clicking here .

If you still can't figure it out, you can always contact us at the email address contact@melissashoesfrance.com and we will be happy to assist you.

It's possible, as long as your order hasn't shipped. If your delivery address is incorrect, please email us at contact@melissashoesfrance.com


RETURNS & EXCHANGES

For any return or exchange request, everything happens in your customer area: you click on the little man next to the magnifying glass, at the top right of our page or by clicking here .

If you have not created your customer account at the time of validation of your order, you can always request a return or an exchange, by entering the number of your order as well as the email address or telephone number used when ordering. validate your order by clicking here .

If you still need a helping hand, you can always contact us at the email address contact@melissashoesfrance.com and we will be happy to assist you.

How can I return a product?
Order without fear, you have 14 days from receipt of your order to change your mind and return your items to us . Your refund will be triggered once your return has been received by our services.

Other return requests (size exchange) can be made within 30 days of receipt of your order.

Returns are free if it is an exchange. For cancellations, return costs are the responsibility of the customer.

Unlike other brands, Melissa has collaborated with the big names in fashion and design: Jean-Paul Gaultier, Karl Lagerfeld, Thierry Mugler, Comme des Garçons, Opening Ceremony, Vivienne Westwood , and more recently with Y/Project, Rombaut , Viktor & Rolf since the 80s.

Melissa innovates in a way constantly eco-responsible to find ways to minimize environmental impact of the brand.

We collect worn models that will no longer be worn and let's recycle . Today our models are made with 30% recycled materials and are 100% recyclable .

Our models are also certified Vegan since 2019, which officially confirms that no animal has not been included in the production of our products.